Loan Approvals Pty Ltd respects your privacy and is committed to handling personal information responsibly. This policy explains how we collect, hold, use and disclose personal information when providing home loan, asset finance, commercial finance and other credit assistance servicesescription text goes here

We may collect your name, contact details, date of birth, address and identification information. Depending on the finance you require, we may also collect employment, income, expenses, assets, liabilities, business and ABN details, bank statements, financial information, credit information and details of the property, vehicle, equipment or other asset being financed.cription text goes here

We generally collect information directly from you when you contact us, submit an enquiry, complete an application or online form, respond to advertising, provide documents, or communicate with us by phone, email, SMS or WhatsApp. With your authority, we may also obtain relevant information from lenders, credit reporting bodies, employers, accountants, solicitors, valuers, government registers and other parties involved in your finance application.

We use personal information to understand your finance requirements, assess available finance options, provide credit assistance, prepare and submit applications, verify information, communicate with lenders and other relevant parties, manage your application through to settlement, provide customer service and meet our legal and regulatory obligations.

Where necessary, information may be disclosed to banks, lenders, finance providers, mortgage insurers, aggregators or licensees, credit reporting bodies, valuers, solicitors, conveyancers, accountants, settlement providers, identity verification services, technology providers and other parties involved in arranging or administering your finance. We do not sell your personal information to unrelated third parties.

Where relevant to your application and with the appropriate authority, credit-related information may be obtained or disclosed in connection with assessing or arranging credit. Additional privacy consents, credit guides or application-specific disclosures may be provided separately. Australian credit reporting is also subject to specific requirements under the Privacy Act and the Privacy (Credit Reporting) Code 2025.

Our website and online advertising may use cookies, pixels and similar technologies to help us understand website activity, measure advertising performance and respond to enquiries. Information may also be collected when you interact with Loan Approvals advertisements or lead forms on platforms such as Facebook and Instagram. Those platforms also operate under their own privacy policies.

Some technology, cloud storage, electronic signing, communications or other service providers we use may process or store information outside Australia. Where reasonably practicable, we take appropriate steps to protect personal information handled by overseas service providers. Australian privacy guidance specifically requires privacy policies to address likely overseas disclosures where applicable

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information is retained for as long as reasonably required to provide our services and meet applicable legal, regulatory and record-keeping requirements, after which it may be securely destroyed or de-identified where appropriate.

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before responding to an access or correction request. The Australian Privacy Principles provide rights relating to access, integrity and correction of personal information

If you believe we have mishandled your personal information, please contact us so we can investigate the matter. We aim to respond to privacy complaints within a reasonable period. If the matter cannot be resolved directly, you may be able to contact the Office of the Australian Information Commissioner or, where the complaint falls within its jurisdiction, the Australian Financial Complaints Authority.

For privacy enquiries, access or correction requests, or complaints, please contact:

Loan Approvals Pty Ltd
Privacy Officer: Noel Jaber
Email: noel@loan-approvals.com.au
Phone: 0488743603
Website: loan-approvals.com.au